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Job detail

Job Title Field Applications Engineer (FAE)
Req ID UK003
Location UK (remote position)
Department Engineering & Design
Last Updated February 23, 2024
Job Description

By leveraging more than 30 years of solid state storage design expertise, Greenliant is dedicated to developing durable, reliable and secure storage solutions for embedded and industrial enterprise systems. The company designs and manufactures advanced NAND flash controllers for its high-reliability, industrial-grade SSD portfolio developed for long-life applications. As a Field Applications Engineer (FAE), you will serve as a solid state drive (SSD) and memory solution expert and the primary technical contact for Greenliant's customers and sales channels in EMEA.

Responsibilities:

  • Build strong relationships with customers' technical teams and distribution channels' FAE organizations to help EMEA Business Development sell the benefits of Greenliant products and secure new design-wins, driving revenue and market share growth in the industrial, networking, security, medical, transportation, aerospace and enterprise market segments
  • Provide remote and in-person technical support, collect necessary data for device failure analysis and ensure prompt technical problem resolution by solving customers' system-level and board-level storage design challenges
  • Work closely with Greenliant's global engineering, product development and Marketing teams to provide regular product improvement feedback and document customer requirements for new features and system interoperability
  • Guide optimal SSD product selection for an effective data storage solution by analyzing customers' host environments, key specifications and typical use cases
  • Be a trusted technical advisor to customers, sales representatives and distributors in the EMEA region, both during pre- and post-sales phases
  • Provide technical training and present case studies to EMEA sales channels to improve their knowledge of Greenliant product advantages and ability to identify target accounts in their territories
  • Help Engineering create technical documentation (e.g. datasheets, application notes, design guides, etc.) and review marketing collateral prepared by Marcom (e.g. product guides, cross references, case studies, etc.)

Key Competency Requirements:

  • Able to demonstrate problem solving and troubleshooting skills including lab testing and debug (experience with oscilloscope, logic and protocol analyzers is a must)
  • Excellent verbal, written and customer communications skills
  • Self-motivated, initiative driven and able to work independently or in a team environment
  • Tenacity for problem solving and the ability to confidently deal with complex issues
  • Adept at quickly establishing and building excellent relationships with stakeholders across multiple disciplines and functions
  • Ability to acquire and develop market intelligence from the field to assist in new product definition

Education/Experience Requirements:

  • Bachelor's degree in Electronic Engineering, or similar technology-related field
  • Ten or more years working with SSDs and memory products
  • Strong knowledge of storage solutions for embedded systems
  • Familiarity with technical specifications and main functions of NAND flash controllers
  • Broad knowledge of solid state storage architectures and protocols, such as NVMe, SATA, eMMC, ONFI, etc.
  • Basic understanding of security protocols and data security specifications for SSDs
  • Excellent PC skills including Microsoft Office applications and CRM tools
  • Flexibility to travel as required (up to 20%)

For immediate consideration, please forward your resume to careers@greenliant.com.

Greenliant is an Equal Opportunity Employer.

 

 

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